@incollection{shirali2011surviving,
  author    = {Shirali-Shahreza, Mohammad and Shirali-Shahreza, Sajad},
  title     = {Surviving with {SMS}},
  booktitle = {Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements},
  publisher = {Information Science Reference},
  pages     = {326--335},
  year      = {2011},
  isbn      = {978-1-61520-789-3},
  doi       = {10.4018/978-1-61520-789-3.ch026},
  url       = {https://doi.org/10.4018/978-1-61520-789-3.ch026}
}